CHAPTER III

THE PARTS OF A LETTER 1. THE HEADING 10 2. THE INSIDE ADDRESS 12 3. THE SALUTATION 16 4. THE BODY OF THE LETTER 22 5. THE COMPLIMENTARY CLOSE 26 6. THE SIGNATURE 29 7. THE SUPERSCRIPTION 33

BEING APPROPRIATE--WHAT TO AVOID COMMON OFFENSES 36 STOCK PHRASES IN BUSINESS LETTERS 38